Warranties are against manufacturing defects (excludes normal wear, and abuse or misuse)
Items returning prepaid by Leading Edge must be packaged in the same manner they were originally delivered in. We will not be responsible for damage as a result of insufficient or improper packaging.
Shipping damage must be reported within 7 days.
If customer requests a new unit be sent out prior to Leading Edge receiving the defective unit, a new invoice will be created and credit will be issued upon receipt of the defective unit and claim is deemed to be valid.
Carrier/Method of transportation will be selected by Leading Edge.
Any merchandise returned for repair or replacement needs to be authorized by
a Leading Edge representative prior to shipment. Please have equipment model, serial number and original invoice or packaging slip number readily available when submitting your request.
If customer is requesting parts be sent out on warranty, Leading Edge may request defective parts be returned.
